FAQs
Does Blix Bike offer free shipping?
Yes, Blix ships every bike model with free shipping if you live in the contiguous USA. Orders that do not include a bike will incur a shipping fee, which will be calculated at the checkout.
Can I test ride Blix Bikes?
Yes, Blix partners with more than 250 stores across the USA, with many locations offering free test rides, bike servicing, and resale services. You can find your nearest store by entering your zip code into the interactive store finder found on the Blix Bike website.
What is the Blix Bike quiz?
If you aren’t sure which model is for you, you can take the Blix Bike quiz to receive recommendations on which bike to purchase. Answer questions on your height, any passengers you plan to have, whether you plan to commute or use your bike for leisure, and how much weight you plan to carry on your bike, then provide your email address and you’ll be sent a personalized list of recommendations directly to your inbox.
Does Blix Bike accept returns?
Customers can send bikes back to Blix Bike within 14 days of purchase. This will cost $150 in returns fees, and you’ll need to make sure your bike is returned in like-new packaging with all accessories and packaging included. To arrange a bike return, just get in touch with the Blix Bike team and make sure you receive confirmation in writing. Returns on accessories and parts are also available, but although they do not incur a return shipping fee, you will need to arrange and cover the cost of shipping them back to the brand.
How can I contact Blix Bike?
If you need support form the Blix Bike customer service team, you can email them at support@blixbike.com, call (855) 655-BLIX (2549) Monday to Friday between 9am – 4pm (PT), or access the live chat feature by clicking the “Help” button in the right-hand corner.
Hints and Tips
Look for sales: Like many e-bikes brands, Blix Bike runs regular promotions that discount their e-bike models and accessories. You can find as much as $500 off selected products, as well as bundle deals which include discounted or free items when you purchase nominated products.
Refer a friend to Blix: Know someone who’d like a Blix Bike? You can refer friends to the brand to let them make a purchase at a discount. When your friend uses your referral link to buy their first Blix Bike, they’ll get $50 off, and you’ll receive $50 cash as a thanks. You’ll also receive free gifts for repeated referrals, which include the likes of water bottles (1 referral),…
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